At Post & Packing UK, we recognise the importance of protecting your privacy, in line with our legal responsibilities. This notice is to advise you how we use any personal information you share with us, via our website. This notice also covers use of your personal information when you are a recipient of services purchased, through Post & Packing. Your continued use of this site signifies your assent to this Privacy Notice and Policy.

Who we are

Post & Packing UK Head Office is based in Kent, with shops offering services to customers through this website and through branded Post & Packing stores and franchise stores within Kent, London, Hertfordshire and Leicester.

Details of Post & Packing stores and franchise stores can be found here:

Personal information we collect

We collect your personal information when you enter your details on forms on our website, when you contact us (in writing, by post, email, messages via the social media platforms that we support, or by phone). We also collect your personal information when you use (or are a recipient) of our services through Post & Packing stores.

When you complete a ‘contact us’ or ‘service’ form online

When you contact us via this website by completing an enquiry or ‘contact us’ or ‘service’ form, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email and IP address.

In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.

How long we keep your personal information

We use your personal information only to send you the information you have requested from our company. Unless your enquiry results in the purchase of a service or product, or you have selected to receive news and promotional marketing which may be of interest to you, your personal details will be deleted from our systems 12 months after the conclusion of your enquiry.

Purchases of services or products

When you purchase a service via this website, or through Post & Packing UK stores we will use the data supplied to fulfil your order.

Where this involves the provision of an ongoing service (for example, mailbox rental) we will hold your details securely for the duration of the agreement.

Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.

Additional personal information rules applying to Mailbox Rental

We are also required by law, under HMRC rules to hold records for mailbox rental customers for a period of 5 years after the termination of rental, to comply with anti-money laundering regulations.

Why we collect your personal information

We collect your personal information to:

  • provide you with products and services that you may request from us
  • check your identity to protect security and prevent fraud, when you use our services
  • improve and develop our services
  • meet our legal obligations

Storing your bank and payment card details

For purchases made within a Post and Packing UK store, bank payment card details are held by the payment provider, selected locally. The Post & Packing UK store will advise the nominated payment provider on request.

Who we share your personal information with – third parties

Your personal information is only used by Post & Packing UK, for the purpose(s) detailed above.

We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased through a Post & Packing UK store.

We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:

  • prevention and detection of crime
  • the prevention of fraud against Post & Packing UK, third parties or customers,
  • to prevent money laundering
  • for identity verification
  • for the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

How we keep your personal information secure

Post & Packing UK are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

How we keep your personal information accurate

Post & Packing UK will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise of any changes to your information by updating us at the [email protected] email.

Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

News, offers and promotional email marketing

Where you have selected to receive news, periodic offers, or promotional email marketing, by ticking the appropriate box on our web forms we will use only relevant personal information to contact you.

We may communicate with you by email, post, phone and social media posts and messaging where you have provided consent at the time we collect your personal information.

Updating your preferences

If you do not wish to receive information by email from Post & Packing UK, please use the unsubscribe feature on any promotional email received or email us quoting, ‘please unsubscribe me’ in the subject line. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.

Requesting a copy of your personal information

If you wish to request details of personal information held on systems and in hard copy, stored by Post & Packing UK, please contact the appropriate store directly.

Where we collect your personal information from

Post & Packing UK collect your personal information:

  • directly from you when you complete a form on our website, and/or select the option to receive news, information and promotional marketing from us
  • from third parties who use our products and services including information recorded on mail or parcels sent to you by a third party
  • from Post & Packing UK franchise stores, including when you enquire about or purchase a service in a Post & Packing UK franchise store
  • from third parties who hold and supply marketing lists for sale or otherwise in the public domain
  • from third parties when we undertake a payment authorisation or when undertaking an identity check
  • when you purchase a product or service which we provide together with a third party business and the information is collected by the third party business
  • when parcels or post are handled through Post & Packing UK stores or third party networks.

Transferring personal information outside of the UK

Post & Packing UK stores may need to transfer your personal information to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.

Data Controller

The data controller responsible for our website is Post & Packing UK.

Links to third party websites

Our website, emails and social media pages may contain links to websites operated by third parties. Post & Packing UK are not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy

Please see our Cookies Policy.

How to contact us

If you have any questions about how Post & Packing UK is using your personal information, please contact us.

Post & Packing UK

5 Liberty Square

Kings Hill,

West Malling, Kent

ME19 4AU
Contact email address: [email protected]
VAT number: 134 150 551
Telephone: 0845 4989622

Last updated: 21st May 2018